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Program Impact

Benefits to Stakeholders

Currently more than 1 million primary care patients across the 12 participating AMCs can benefit directly from timely specialist input on their care, as well as greater convenience and savings.

In the first 18 months of CORE implementation at the 5 pilot AMCs, approximately 8,000 eConsults were completed, resulting in an estimated avoidance of 3,600 unnecessary referrals and 3,200 curbside consults. With the implementation of eConsults, participating AMCs can improve access, allowing for more high-acuity and external referrals.

Specifically, this provider- and patient-centered intervention results in benefits for the following key stakeholders:

  • Leadership: Improved quality, reduced costs, improved access in high-demand specialties, opportunity to extend referral network, increased provider alignment, better position for negotiations with payers, and improved patient and provider satisfaction
  • Payers: Reduced referrals and associated costs, and improved access for beneficiaries
  • Primary care physicians: Timely access to specialty input, clearer roles in patient co-management, and improved continuity and comprehensiveness of care for patients
  • Specialist physicians: Structured approach to consults and referrals, improved access for higher-acuity patients and new patients, and more-efficient referrals
  • Patients: Improved access to care, greater convenience, and fewer unnecessary visits, tests, and out-of-pocket costs

Provider Satisfaction

At a time when providers are increasingly burdened by the EMR and the risk for burnout is rising, this care innovation has found to be highly valued among providers. Finding solutions to optimize the EMR and streamline decision support for providers is needed to ensure high quality of care for patients.
Provider surveys conducted at the pilot AMCs show that primary care physicians and specialists are highly satisfied with the program.

Provider Satisfaction

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Review recent research External Link on eConsults and eReferrals!