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ERAS® for Programs: FAQs for Staff

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General Questions

Yes, any user that you would like to give access to the PDWS, will need an AAMC user name and password.

The DIO/DME does need to login to the PDWS to send out an invitation. If they cannot remember their login information they can use the forgot password link at the login page to reset the password or otherwise contact ERAS Client Technical Support for login assistance.

You must receive an invitation to the web based PDWS before you will be able to access your program and view your applications. Please first check your email to see if you have overlooked the invite from aamc_registration@aamc.org. In the email, please click on the invitation link and log in with your AAMC username and password. If you have not received your invitation or it has expired, please contact your program director or your DIO/DME to have them resend an invitation.

A program must indicate that they are participating in ERAS Account Maintenance (EAM) before the PDWS account can be accessed. In addition, you must receive an invitation, and click on the link, for each program.

If you give a user a reviewer interviewer role, they can only see applicants that they are assigned to or scheduled with.

Only program super users (PSU) or alternate program super users (APSU) can modify data filters. Your program director can change your role from PC1 to alternate program super user in setup.

Verified users are ones who have registered and logged in through the invitation link but have not agreed to the terms and conditions. Active users have logged in and accepted the terms and conditions. You do not need to re-invite returning users.

Yes, please visit this site for details on the program cycles.

 

You should be able to log into the PDWS through mobile devices. However, the PDWS pages are not built for mobile devices so it will display better on a computer.

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Application and Filters Accordion

Running the filters are specific for each user. Users can log in and apply different filters without affecting other users. However, marking filters as favorites are user specific.

Yes, users that can run filters, will be able to see all filters that you have created.

Yes, you may view applications by a specific track, but first you will have to create a filter to view the applicants who applied to that track.

 

No, for the first year you will have to recreate your own filters from legacy. Going forward though your user defined filters will carry over each season.

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Archiving

Currently, in the PDWS, you are only able to view the current season's applications. However, there will be links on your Dashboard to download previous season’s data.

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Interviewing and Scheduling

 

Yes, in the Interviewer Tool in Setup, you can add a user-defined interviewer. You will need to enter scores and comments for these Interviewers since they do not have access to the PDWS.

Yes, you can schedule an applicant with multiple interviewers. Simply select 'add interviewer' to add additional interviewers.

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Messaging

Responses from applicants now come back to the PDWS. Click on the Program Messages tab to view their replies.

 

If you are copying and pasting from Microsoft Word, it will add extra characters. We recommend copying and pasting from Notepad.

 

They will see that the email is from the program.

All messages are blind carbon copied, which means that the applicant will not see if other applicants were included in the email.

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Printing

Yes, you can still print applications to pdf. You can do so individually on an applicant's application. Or you can do it as a bulk action for multiple applicants after running a filter.

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Registration

Osteopathic programs must register and pay for applicants to apply to your program. Osteopathic programs have a login and password for the program and an additional one for the Director of Medical Education used for payment.

 

Making a payment for DME/Osteopathic registration will take place within ERAS Account Maintenance (EAM). You will need the specific DME username and password provided to the designated DME contact. After logging into EAM the process of submitting a payment is completed under the Make a Payment Tab. You will need to ensure that within each additional tab you have verified that the information listed is accurate and up-to-date as well.

 

Registration e-mails are sent in April. The registration email will specify when you may login to ERAS Account Maintenance (EAM) to complete the registration process. Please note: Login IDs will remain the same, but your password will change each year as a security measure and will be sent in the registration e-mail. ERAS Account Maintenance (EAM) website has not changed; however, to ensure security, your password is updated each year. Your login ID and password are case sensitive, so be sure to use lowercase letters only when logging in to EAM. If you did not receive a registration e-mail or are a new program, please contact ERAS Client Technical Support.

 

To confirm your program’s participation status, log into ERAS Account Maintenance (EAM). The participation status will be listed under the Account Overview Tab. If the participation status is not accurate, please update the status under the ERAS Participation Tab. You may also check the ERAS® Participating Specialties & Programs page.

 

Updating contact information pertaining to your program can be done within ERAS Account Maintenance (EAM). ERAS cannot make these changes for you, they must be done by a program user. Keep in mind, the login and password for EAM is separate from the one you use to review applicant applications in the Program Director Workstation (PDWS). If you do not have your program’s login credentials for EAM, please call ERAS Client Technical Support at 202-828-0413. Please note for security reasons ERAS does not issue login IDs and passwords together via email.

If the Program Director or Program Coordinator did not receive the registration email, it may be due to the email addresses in our system no longer being current. To verify your email address, please log into ERAS Account Maintenance (EAM) to update the information. Another reason for not receiving the email may be that the email was blocked by your institution’s email system or marked as junk mail or spam. If this occurred, please ensure ERASRegistration@aamc.org is a trusted email sender.