ERAS® for Programs: FAQs for Staff
Does everyone need to have an AAMC account to use ERAS®?
Yes, any user that you would like to give access to the PDWS, will need an AAMC username and password.
Does the DIO/DME have to log in into their AAMC account to send out an invite?
Yes, the DIO/DME does need to login to the PDWS to send out an invitation. If they cannot remember their login information they can use the forgot password link at the login page to reset the password or otherwise contact ERAS Client Technical Support for login assistance.
I am receiving a 403 Access Denied Error Message when trying to log into the PDWS.
You must receive an invitation to the web based PDWS before you will be able to access your program and view your applications. Please first check your email to see if you have overlooked the invite from firstname.lastname@example.org. In the email, please click on the invitation link and log in with your AAMC username and password. If you have not received your invitation or it has expired, please contact your program director or your DIO/DME to have them resend an invitation.
I am responsible for more than one program in ERAS; however, I only see one program when I log into the PDWS. How can I access all programs?
A program must indicate that they are participating in ERAS Account Maintenance (EAM) before the PDWS account can be accessed. In addition, you must receive an invitation, and click on the access code link, for each program.
Can users be assigned to view only those applicants they are scheduled to interview?
If you give a user a reviewer interviewer role, they can only see applicants that they are assigned to or scheduled with.
I don't have access to the data filters in the Setup menu. Whom can I contact about this? I have a Program Coordinator1 role.
Only program super users (PSU) or alternate program super users (APSU) can modify data filters. Your program director can change your role from PC1 to alternate program super user in the PDWS General Setup.
What is the difference between verified and active users? Do I need to re-invite users that used the PDWS last season?
Verified users are ones who have registered and logged in through the invitation link but have not agreed to the terms and conditions. Active users have logged in and accepted the terms and conditions. You do not need to re-invite returning users.
Is there a list in ERAS PDWS that shows what programs start in each cycle?
Yes, please visit this site for details on the program cycles.
Can the web based PDWS be accessed from tablets and phones?
You should be able to log into the PDWS through mobile devices. However, the PDWS pages are not built for mobile devices so it will display better on a computer.
If one user refreshes the system defined- all applicants filter, will that reflect when another user logs in the same program? Or is it specific to each login?
Running the filters are specific for each user. Users can log in and apply different filters without affecting other users. Marking filters as favorites is user specific.
If I'm a program super user or program coordinator, do the filters I create also appear on other users in my program?
Yes, users that can run filters, will be able to see all filters that you have created.
In the applications tab, can I view applications by track if we have two tracks?
Yes, you may view applications by a specific track, but first you will have to create a filter to view the applicants who applied to that track.
Is the previous ERAS season's data available to be accessed after the ERAS season closes?
Yes, prior seasons' application data can be accessed under the Archives module of the PDWS.
Interviewing and Scheduling
Can you schedule an applicant for an event with an interviewer who does not have access to the program?
Yes, in the Interviewer Tool in Setup, you can add a user-defined interviewer. You will need to enter scores and comments for these Interviewers since they do not have access to the PDWS.
Can we schedule an applicant to interview with multiple interviewers?
Yes, you can schedule an applicant with multiple interviewers. Simply select 'add interviewer' to add additional interviewers.
When applicants reply to my message, does their reply come to our program email address or back through ERAS?
Responses from applicants come back to the PDWS. Click on the Program Messages tab to view their replies.
Will the applicants see that the message was sent from the program or from ERAS?
They will see that the email is from the program.
If we send a message to more than one applicant, will the applicants see all email addresses?
All messages are blind carbon copied, which means that the applicant will not see if other applicants were included in the email.
Can you download multiple applications at a time?
Yes, you can use bulk actions to print multiple applications into PDF file(s) either into separate files for each application or into a single PDF file for multiple applications.
Why is it important to register?
Register your program in ERAS Account Maintenance (EAM) to indicate your program’s participating status for the season, configure training tracks, update contact information, and list program information. Doing so is crucial to participating in ERAS and a pre-requisite to receiving applications in ERAS.
When does registration start?
Registration e-mails are typically sent in April. The registration email will specify when you may login to ERAS Account Maintenance (EAM) with your AAMC account to complete the registration process. If you did not receive a registration e-mail or are a new program, please contact ERAS Client Technical Support.
How do I find out my program’s participation status?
To confirm your program’s participation status, log into ERAS Account Maintenance (EAM). The participation status will be listed under the Account Overview Tab. If the participation status is not accurate, please update the status under the ERAS Participation Tab. You may also check the ERAS® Participating Specialties & Programs page.
How can I update the contact information for my program?
Updating contact information pertaining to your program can be done within ERAS Account Maintenance (EAM) by signing in with your AAMC account. ERAS cannot make these changes for you, they must be done by a program user.
We did not receive the registration email, why?
If the Program Director or Program Coordinator did not receive the registration email, it may be due to the email addresses in our system no longer being current. To verify your email address, please log into ERAS Account Maintenance (EAM) to update the information. Another reason for not receiving the email may be that the email was blocked by your institution’s email system or marked as junk mail or spam. If this occurred, please ensure ERASRegistration@aamc.org is a trusted email sender.