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Contact ERAS Support

Please complete the form below to submit a request or inquiry to the AAMC Support Center (ASC) available Monday-Friday, 8 a.m. - 6 p.m. ET.

  • ERAS for Programs: 202-828-0413
  • ERAS for Schools: 202-862-6249
  • ERAS for Applicants : 202-862-6264
  • ERAS for LoR Authors: 202-862-6298
Applicant Information
Program Information
School Information
LoR user

WarningThe ECFMG, as your dean's office, conducts the processing for all of your documents. All new LoRs must be processed by the ECFMG before they will display as 'Available' in MyERAS. Letters with that status may then be assigned to programs.

The ECFMG may take up to 5 business days to process your LoRs. Please visit the ECFMG website at https://www.ecfmg.org/eras/applicants-documents-submission-at-a-glance.html or contact them directly to find out more about processing times for your documents, including LoRs. You may reach the ECFMG at eras-support@ecfmg.org or at 215-966-3520.