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Content Background

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The purpose of the GSA Crisis Management Resource (formerly GSA-CRIER) is to provide GSA representatives with information and shared examples from colleagues for creating a crisis response and intervention plan and for responding to a crisis situation. Resources include understanding the nature of crisis situations; sample Crisis Management Plans including procedures for responding to medical emergencies, bomb threats, death and suicide attempts; Crisis Management Teams structures; Emergency Preparedness, and Responding to an unexpected student death. The GSA Crisis Management Resource also includes templates that can be adapted to your specific institutional needs, and a GSA contact list for additional peer support and resources.

Introduction

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.

Crisis Management Model (Gonzalez-Herrero & Pratt):

  1. Issues or crisis detection
  2. Prepare to avoid crisis or plan how to react to it
  3. Limit effects of the crisis
  4. Efforts made to “get back to normal”
  5. Evaluate and learn from crisis


Crisis Intervention: Understanding the Nature of Crisis Situations (Springtide Resources)

Types of Crisis:

  1. Medical Emergency – epidemic or poisoning
  2. Violent Crime or Behavior – robbery, shooting, personal injury (existing or potential), etc.
  3. Political Situations – riots, demonstrations, etc.
  4. Off-Campus Incidents/Accidents Involving Students, Faculty and/or Staff
  5. Environmental/Natural Disasters – fires, flood, chemical spills or leaks, explosions, etc.
  6. Bomb Threats
  7. Student, faculty or staff deaths (accidents, homicide, or suicide)
     

Crisis Management Plan Examples:

Cowley College Crisis Management Plan
Creighton University School of Medicine: A Practical Guide to Crisis Management (PDF)
Duke University Crisis Communication Plan

Crisis Management Team Structures:

Students of Concern Team (University of Colorado, Boulder)
Students of Concern Team (University of Kansas)

Emergency Preparedness Resources

 

Resources for Responding to an unexpected student death

GSA Contact List and Peer Support

COSA has developed a contact list of individuals with experience and/or expertise in crisis situations, who are willing to provide support and resources to other GSA members experiencing a crisis situation. Please contact gsa@aamc.org to be connected with one of these individuals or to have your name added to the list as a resource.

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