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Innovations in Care Delivery

Innovations at the Interface of Primary and Specialty Care

As health systems adapt to focus increasingly on maximizing the value of care they deliver, more and more are coming to recognize the importance of improving efficiency and quality at the interface of primary care and specialty care. This report highlights key health system innovations that enhance the ability of primary care providers to tap into the expertise of their specialist colleagues, improve access to specialty visits for patients who need them, and reduce costs of care.

Pioneered at three health systems in the United States – Kaiser Permanente Colorado, Mayo Clinic, and University of New Mexico Health Sciences Center – the innovations described in this report share a commitment to efficient use of provider time, teamwork, and training to improve both health outcomes and the patient experience of care.

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