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This site is intended to provide step-by-step instructions for
the technical support of the DWS. The content below will outline
system requirements, provide a brief overview of the DWS directory
structure and necessary permissions for installation, and troubleshooting
of the DWS software.
Please keep in mind that this is not intended to replace the software's
user guide. For detailed information pertaining to the DWS software
features, please refer to the ERAS DWS
User Guide (PDF).
I.
Getting the Software
DWS
System Requirements (PDF)
II.
Installation
Local/Single
and Network/Multipe Installation (PDF)
Installing
Clients on Other Computers (PDF)
Moving
from a Local/Single User Installation to Network/Multiple User
Installation (PDF)
Moving
from a Network/Multiple User Installation to a Local/Single
User Installation (PDF)
III. Permissions
Recommended
User Permissions (PDF)
IV. ERAS PostOffice
Communication
Communication
Sequence (PDF)
Firewall Authentication (PDF
V. Trouble Shooting
DWS
Common Error Messages (PDF
VI. ERAS Help Resources
Contact the ERAS
HelpDesk |
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Maintenance Hours |
ERAS reserves maintenance windows that may be used at short
notice. Thus, the MyERAS Web site or ERAS PostOffice may be
closed for general maintenance at the following times:
5:00 am to 7:00 am, Monday to Saturday
5:00 am to 9:00 am, Sunday
If you are having difficulties connecting to ERAS during
this period, please wait until a later time and try to reconnect.
If you are still unable to connect, you may be experiencing
technical difficulties.
Contact ERAS HelpDesk. |
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