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This site is intended to provide step-by-step instructions for
the technical support of the DWS. The content below will outline
system requirements, provide a brief overview of the DWS directory
structure and necessary permissions for installation, and troubleshooting
of the DWS software.
Please keep in mind that this is not intended to replace the software's
user guide. For detailed information pertaining to the DWS software
features, please refer to the ERAS DWS User Guide.
| I.
Getting the Software |
IV.
Start-Up |
DWS
System Requirements (PDF, 2 pages)
Downloading
the DWS Software from the ERAS Web site (PDF, 2
pages) |
Starting
the DWS Software (PDF, 1 page) |
| II.
Installation |
V.
ERAS PostOffice Communication |
Local/Single
Installation (PDF, 4 pages)
Network/Multiple
User Installation (PDF, 2 pages)
Installing
Clients on Other Computers (PDF, 1 page)
Moving
from a Local/Single User Installation to Network/Multiple
User Installation (PDF, 2 pages)
Moving
from a Network/Multiple User Installation to a Local/Single
User Installation (PDF, 2 pages) |
Communication
Sequence (PDF, 2 pages)
Firewall
Authentication (PDF, 2 pages) |
| III.
File Structure and Permissions |
VI.
Trouble Shooting |
DWSERVER
Directory (PDF, 4 pages)
Recommended
User Permissions (PDF, 4 pages) |
Common
Error Messages (PDF, 3 pages) |
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| Maintenance Hours |
ERAS reserves maintenance windows that may be used at short
notice. Thus, the MyERAS Web site or ERAS PostOffice may be
closed for general maintenance at the following times:
5:00 am to 7:00 am, Monday to Saturday
5:00 am to 9:00 am, Sunday
If you are having difficulties connecting to ERAS during
this period, please wait until a later time and try to reconnect.
If you are still unable to connect, you may be experiencing
technical difficulties.
Please contact ERAS HelpDesk. |
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