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This site is intended to provide step-by-step instructions for
the technical support of the Program Director's Workstation Software
(PDWS). The content below will outline system requirements, provide
a brief overview of the PDWS directory structure and necessary permissions
for installation, and troubleshooting of the PDWS software.
Please keep in mind that this guide is not intended to replace
the software's instruction manual. For detailed information pertaining
to the PDWS software features, please refer to the ERAS Program
Director's Workstation Manual.
| I. Getting the Software |
V.
Start-Up |
PDWS System Requirements (PDF, 2 pages)
Downloading
the PDWS Software from the ERAS Web site (PDF, 2
pages) |
Starting
the PDWS Software (PDF, 1 page) |
| II.
Installation |
VI.
ERAS PostOffice Communication |
Local/Single
User Installation (PDF, 6 pages)
Network/Multiple
User Installation (PDF, 5 pages)
Multiple
Specialty Installation (PDF, 6 pages)
Moving
from LocalSingle User Installation to Network/Multiple
User Installation (PDF, 2 pages)
Moving
from Network/Multiple User Installation to Local/Single
User Installation (PDF, 2 pages) |
Communication
Sequence (PDF, 2 pages)
Firewall
Authentication (PDF, 2 pages) |
| III.
Back-Up Database |
VII.
Trouble Shooting |
Backing
Up Data Using the PDWS (PDF, 1 page)
External
Back Ups (PDF, 1 page) |
Common
Error Messages (PDF, 5 pages) |
| IV.
File Structure and Permissions |
PDWS
Server Directory (PDF, 3 pages)
Recommended
User Permissions (PDF, 3 pages) |
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| Maintenance Hours |
ERAS reserves maintenance windows that may be used at short
notice. Thus, the MyERAS Web site or ERAS PostOffice may be
closed for general maintenance at the following times:
5:00 am to 7:00 am, Monday to Saturday
5:00 am to 9:00 am, Sunday
If you are having difficulties connecting to ERAS during
this period, please wait until a later time and try to reconnect.
If you are still unable to connect, you may be experiencing
technical difficulties.
Please contact ERAS HelpDesk. |
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